Let the record show that on August 4, 2005, at 8:32 am, I called the main Cavalier Telephone customer service line and spoke with Virginia, who assured me that "we are not allowed to give out our last names" but was able to provide me with a supervisor's name - Damon Davis, ddavis at cavtel.com.
Virginia took my order to cease and desist with DSL service, duly noted that I expected an adjustment to my bill to reflect the failure to provide me with service since July 22nd, and explained that they would now be charging me $25.95 per month for "flex phone service" which was the only option I was allowed to choose from. Incredibly, she also assured me that due to the "inconvenience" of the disruption in service, they would waive the disconnect fee, and any late fees incurred by my not paying the present bill, which is due on 8/12/05. Then she explained that it takes 15 to 20 BUSINESS days to cut off DSL service, and asked if I wouldn't really rather talk to a tech support representative instead.
She claimed that the process is already underway, entered into the computer, but that there is no confirmation number or any other proof that this has actually happened.
Why do I have a bad feeling about this?
[later] Ok, I'm going to give them a day or two to act on this, and then I believe I need to write to some upper level management. A bit of digging has yielded me 11 name and email address pairs, starting with the CEO and going on down the org chart. If being civil doesn't work, I'll have to get all legal, and that really annoys me, but first, I'll post the second formal complaint, stay tuned, oh extremely patient reader....