better get a woman to do it, apparently:
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Subject: Your Cavalier Account
Date: Fri, 19 Aug 2005 10:06:36 -0400
From: "Cobb, Jill S."
Good Morning Ms. Lunsford,
I apologize for not getting back to you sooner. Your account has been changed back to regular telephone service and the date of the change has been back dated to June 28th. Your regular service has been predated to begin billing on August 28th. The next bill you receive will have correct package and credit amounts.
Should you have any questions please feel free to contact me directly at [mercyedit]. Again I apologize for the delay in completing your request.
Jill S. Cobb
Office of the President
Executive Coordinator
Cavalier Telephone LLC
[email & phone withheld]
http://www.CavalierTelephone.com
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and now, fresh from my gender-switch, I shall await the realization of these phrases in the form of a written statement. Intriguing that she didn't make me an offer, she simply stated what she has done. It's also enlightening that there doesn't seem to be anyone with any power to make decisions or changes until you get to the O of the P. I notice this pattern wherever there is a high level of FUD inside the org chart. Only cure for it is multi-directional communication, but unfortunately, this one looks like a cascading failure with an excess of momentum.
Although one could hope that in the wake of such a display of effort by one of their customers, learning would occur, that doesn't seem likely. My formal recommendation at this point is that anyone considering telecommunications services should avoid Cavtel like the plague, and if you're one of their unfortunate present customers, then run, run while you still can.
Hmm.... June 28th, guess that means they owe me some money, since I prepay......