Ah, patient reader, aren't you tired of this yet?
I know I certainly am, so it's rather tedious to have to report that I received a disconnect notice from the Cave.... no, not just a disconnect notice, it's a bill, all done up in bold red letters, with the same amounts as my last bill, including late fees. It has a suspension date of 9/13/05, and a lengthy discourse about how I'll be charged $38.50 to reconnect. In addition I'll have to pay $40 Security Deposit and an Advance Payment of $100. Yes those items are capitalized. Furthermore, if I fail to pay these amounts, within 30 days of the suspension date, my service will be permanently disconnected. The bill has a run date of 8/30, so actually, I was no longer their customer when they mailed it out.
*sigh*
Wonder if I should even bother emailing the management team about this? It's truly sad when a corporation's entire administrative staff cannot control their billing computer.
Still, I suppose it's necessary, just in case this does wind up in civil court after all.
So...... once again addressed to 11 members of the management team, with the addition of Ms. Cobb:
-------
Date: Mon, 5 Sep 2005 09:35:04 -0400
Re: Your Cavalier Account
Good Morning Ma'am and Sirs,
As I have stated in previous communications, I have every intention of paying my final bill for telephone service, and had been waiting for the adjusted bill which Ms. Cobb had described below. However, I have now received a disconnect notice, which indicates that as of August 30, those adjustments had not been made.
I would certainly prefer to put this entire matter to rest, but need a properly adjusted bill in order to do so. It seems ludicrous that the administrative team of such a large corporation can be held hostage by a billing computer, so I'm requesting one more time that my account be credited for lack of DSL service, all late fees be removed, and a properly itemized bill be generated. I've spent entirely too much time, both in attempting to get technical support for the original issue, and in turning off your service. It cannot be this difficult for you to follow through on such a simple request.
Please.
Surely there must be someone at Cavalier Telephone who believes in taking personal responsibility.
Do not allow a computer to control you.
Once again, if you would like to understand the entire set of failures involved, please refer to the Cavtel Saga, published here: http://www.gnomesane.org
Emphatically,
M. Lunsford
-------
and for completeness, this was addressed only to myself and Ms. Cobb:
--------
Date: Mon, 5 Sep 2005 19:30:41 -0400
From: "Keane, Robert"
Jill,
Please follow up with Mr. Lundsford's request. Let me know.
Bob
---------
Sad, really. I'm starting to feel sorry for them.